Journal of Biology and Today's World

A study on effect of training communication skills on knowledge and attitudes of family phy-sicians and patients satisfaction

Abstract

Author(s): Zohreh Naghavi,Khatere Anbari,Azita Zafar,Mohammad Ali Derik

"How the physician communicates with patient plays a major role in patient satisfaction, consequences of treat-ment, psychological effects, medical costs, clinical competence of physicians, and even com-plaints about physicians. The present research is an interventional study, which has been conducted to investi-gate effect of training communication skills on knowledge and attitudes of family physicians and pa-tients' satisfaction. Sample group consists of 80 individuals among family physicians and patients. Physicians were chosen randomly, and divided into two intervention and control groups. By using questionnaire, knowledge and attitudes of family physicians and patients' satisfaction in both intervention and control groups were measured. Then, intervention group was attended in educational workshop of communication skills. After two months training, knowledge and attitudes of family and patients' satisfaction were remeasured. The results of tests with using t-tests via SPSS software were analyzed, and mentioned significant (p˂0.05). There was no sig-nificant difference on average scores of knowledge and attitudes of family physicians and patients' satisfaction in intervention and control groups before involvement of educational workshop. After intervention, there was a significant difference between intervention and control groups. Patients were more satisfied with female, less-experienced and young physicians. The results of this study indicated that training communication skills can have a significant effect on knowledge and attitudes of family physicians and patients' satisfaction. According to important role of patient-physician communication skills, necessity of developing education for patient-physician communication skills is confirmed in curriculum of Iranian medical students. "

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